Tired of Losing Candidates during the Interview Process?
Success in Hiring
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Do you Trust your company? Are they Trusting you?
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19 Dec 2012 5 00 am
Tired of Losing Candidates during the Interview Process?
"The improvement of employment branding may make or break company's turnover ratio"
Proper qualifying of candidates is becoming more and more important. With increased competition fighting over available project dollars, it is more important than ever to get the right people on board and make those critical new-hires count. However, the environment within the Energy Services industry doesn't make this a simple task. Current challenges include:
The industry's attempts to avoid these pitfalls have ultimately drawn out the hiring process. On average we are seeing a minimum of 4 months from initial candidate submittal to hire, compared to a few years back when the process averaged about 45 days. Most organizations are asking candidates to interview with at least 4-5 key decision makers and some involve final panel interviews in addition to meetings with peers and subordinates. Everyone understands the importance of face-to-face interaction, but striving for consensus from everyone on one candidate can be complex and sometimes risky depending on the timeline. This puts organizations at risk for a number of reasons:
1. In today's competitive environment, it is more and more likely that candidates entertain multiple opportunities during this process. In 2003, 1 out of every 4 candidates we represented entertained multiple opportunities during the interview process. That number has jumped to 3 out of every 4.
2. Companies risk a loss of momentum in the process - the old adage "Time kills all deals" definitely applies to the hiring process.
3. Companies operate within a finite window of opportunity. Things can happen ranging between candidates interviewing and accepting offers with other competitors all the way to a sudden hiring freeze at the current company. It is important to make the hiring process as quick and smooth as possible.
How do we solve this problem? How can organizations perform their due diligence without taking 4 months or longer to go through an interview process? First step is to have a solid partnership with your recruiting team. Clear communication is key on a number of areas:
The improvement of employment branding may make or break a company’s turnover ratio. The net result of successful employment branding is that your company’s exposure and reputation increases which creates consensus among your employees and high potential applicants that you are one of the top employers in your industry.
Not only will excellence in this area help improve your organizations success rate and help to secure the candidates you are looking for, it will send a strong message to prospective candidates about how your organization works. It demonstrates that you are serious about your approach and can efficiently move through a process. It is a reflection of how you go through other business processes and what they can expect in other areas if they do become an employee. Even candidates that don't make the cut will be able to spread the word about how it is a professionally run organization that is on.
Jess Galle, Director of National RecruitingLeave a reply ->
nenni_admin 19 Dec 2012 3 26 pm
James, Thank you for your feedback! Currently, we post new articles every other month along with our e-newsletter. We sincerely appreciate the idea for the next written piece. Keep an eye out for the next newsletter! Jordan, Marketing Coordinator Leave a reply ->
James McCarthy 19 Dec 2012 12 52 pm
Good content. As a candidate I can relate to all of your points. The energy services industry is certainly challenging! Will we hear from you on the other side of the fiscal cliff? Thx! Leave a reply ->
19 Dec 2012 5 00 am
Success in Hiring
"Back to the Basics of Interviewing"
As managers, we are generally very good during the interview process at looking for the right person with the technical knowledge to perform a given position. We don’t just review the job description and zero in on the job qualifications that show competency in a given field. We look for significant experience, educational relevance, and certifications. We test for core competencies and we interview intensely to confirm those technical skills.In order to choose the most promising person for the job, it is important identify the personal traits and skills that will indicate that a candidate is going to be successful in our organization. A long list of writers including Steven Covey, Robert Heller, and most recently John R. Graham in the November 2012 issue of HR Magazine, have written about the traits that are needed for candidate success.
Do you incorporate questions that expose the personal skills and qualities that are needed to be successful into the interview process? The following traits/qualities are some key indicators of a candidate who will bring success to any position:
Communication Skills: Does the candidate speak and write with clarity? Are their statements succinct? Does the candidate really listen? Are their questions relevant and insightful? Do they ensure that their message is understood? Do they speak up on critical issues?
Critical Thinking: How do they make decisions? Do they look at issues from a variety of angles to find the best course of action? Do they learn from past mistakes and failures? Do they seek out knowledge?
Value of Customer Service: How does the candidate show the value of the customer? What do they do with feedback from the customer? How does the candidate interact with customers? How do they uncover the needs and wants of the customer?
Team Building Skills: Does the candidate understand how teams work? Does the candidate have the capacity to both lead and/or be a supportive team member? Are they accessible to other members of the team? Do they recognize and have the ability to use key strengths of all team members?
The Skill of Organization: How does candidate approach managing time? How do they set priorities? How does the candidate deal with deadlines?
These metrics can be followed in order to further refine the interviewing process. Asking behavioral questions is key to determining if the candidate’s personal skills fit the needs of the organization. Whatever skills or skill level that we look for in candidates comes with the understanding that, “The candidate needs both the technical skills and personal skills in order to be successful.”
Craig Cooper, National Consulting Director
Leave a reply ->17 Oct 2012 5 00 am
Facebook: Why it will Never be a Viable Recruiting Resource
“Facebook is for Friends, LinkedIn is for Business.”
This motto has been stated time and time again in my personal and professional life. No one can argue that Facebook has revolutionized the social media world, and, in some cases, employment processes. We all have a “friend of a friend” that has lost a job, gotten an offer rescinded, or been chastised in some form for the content on their Facebook.Companies, and even universities in some cases, screen Facebook for concerning conduct of prospective candidates, making sure new hires or admissions won’t “harm” their image. This has caused a large shift in Facebook’s use, including increased usage of privacy blocks and people using fake or altered names to avoid being searched for. Because of this shift in honesty portrayed on Facebook, especially to the outside user trying to view someone’s background, Facebook will not be a viable resource for recruiting.
How can you target an individual without knowing if the name, employer, or even location is correct? Can you automatically discount someone because of their personal views on politics, current events, or social life? Even though Facebook has a much larger user pool as well as extensive analytics and data on its users, do you really want to be targeted or discounted based on a profile picture you had during college? We all deserve privacy, we all deserve a way to vent, share, and stay in touch with people, without being concerned with the implications of what our current or prospective employer will think.
Corey Kravitz, National Account ConsultantLeave a reply ->
rawtherspices 27 Nov 2012 10 23 am
Hi, Very good information, its helpful to others. Thank you. LED industrial lights manufacturers Leave a reply ->
17 Oct 2012 5 00 am
Do you Trust your company? Are they Trusting you?
"As a leader, is your organization extending trust to you on a personal level?"
Few HVAC service organizations utilize the available field technology in today's world that would make them more efficient and keep customers satisfied. Fewer even are the number of companies that do a good job at hiring the right technicians, competent sales folks, or dynamic and qualified leaders. When strong people are not given to resources to be successful, and organizations aren't doing everything they can to support their people, one area suffers most: Trust.When your mechanical service company sells a preventative maintenance agreement, the sales person should confirm that the customer will have skilled technicians working on the equipment that can easily identify problem areas and perform in emergency situations. Is that always the case? If not the result is a poor customer relationship and more importantly a lack of organizational confidence and trust within one's company.
Proposal: To create more trust within our organizations, one solution is to over-qualify our technicians and incentivize them for performance. The folks that are in the field with their hands on equipment every day are the true face of the company. Are they always encouraged to up-sell or interface with the customer? By empowering your field staff, a company can create a collaborative approach across all levels of leadership, sales, and technical support.
As a leader, sales person, or technician, is your organization extending trust to you on a personal level? Companies that can consistently keep employees accountable, listen, clarify expectations, deliver results, and practice loyalty have considerably higher levels of trust within their organizations than those that don't. Low trust organizations typically have folks that struggle that would be better off in companies that put them in a better position to be successful.
Proposal: Informal mentorship programs or internal partnerships can promote trust within a company. Another weekly or bi-weekly meeting does not always solve this problem. It is important that these programs be cross functional and always have an explicit purpose or goal.
There are many different schools of thought on how to bring an organization together while improving quality and efficiency. Sometimes just one unique approach can affect an entire organization and it's customers. Undoubtedly, the takeaway is that improving your organization from the inside out starts with trust, and if you don't have it -- Fix it, or find a new home.
Ben Cruse, National Account ConsultantLeave a reply ->
